Recent research underscores the significant productivity gains achieved through the integration of AI personal assistants in the workplace. A study involving 5,172 customer support agents revealed that those utilizing AI assistance resolved 15% more issues per hour compared to their counterparts without AI support. Notably, less experienced and lower-skilled workers experienced the most substantial improvements, with their output increasing by 35% faster than those without AI tools. This suggests that AI can serve as a powerful equalizer, enhancing performance across varying skill levels. arxiv.org
However, the widespread adoption of AI assistants also raises concerns about potential human deskilling. While AI tools can automate routine tasks, there is a risk that overreliance on these technologies may lead to a decline in human proficiency and critical thinking skills. For instance, a study involving consultants using AI tools like ChatGPT-4 found that while productivity increased, there was a tendency for less skilled workers to become overly dependent on AI, potentially diminishing their own judgment and decision-making abilities. venturebeat.com